Privacy Policy – 788wln Online Casino & Betting

1 About This Privacy Policy

This Privacy Policy describes how 788wln ("the Platform", "we", "us") collects, processes and protects the personal data of users who register and use the 788wln website at 788wln.app and the associated mobile application.

This policy applies to all personal data collected through the registration process, through use of the betting and casino services, through payment transactions, and through any communication you have with the 788wln support team. It should be read alongside the Terms and Conditions, which govern the overall agreement between you and 788wln.

If you have questions about anything in this policy, you can reach the 788wln team via the contact details in Section 14.

2 Data We Collect

788wln collects personal data in the following categories. The data listed is what may be collected — not all data points apply to every user.

2.1 Registration Data

When you create a 788wln account, we collect the information you provide during the sign-up process. This typically includes your name, date of birth, contact number or email address, and the login credentials you set for the account. This information is needed to create and manage your account.

2.2 Identity Verification Data

Where 788wln requests identity verification — for example, before processing a withdrawal or if there is a question about account ownership — we may request a copy of an identity document. This data is processed for the specific purpose of verification and is not used for any other purpose.

2.3 Transaction Data

Records of all deposits and withdrawals made through your 788wln account are retained. This includes amounts, timestamps, the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer), and transaction reference numbers. We do not store full payment account credentials — these are handled directly by the respective payment providers.

2.4 Activity Data

We collect data about how you use the 788wln platform — including bets placed, casino games played, login times, pages visited and features accessed. This data is used to maintain account history, resolve disputes and improve the platform experience.

2.5 Technical Data

When you access 788wln, we automatically collect certain technical data including your IP address, device type, operating system, browser type and app version. This is used for security purposes, fraud prevention and to ensure the platform functions correctly on your device.

3 How We Use Your Data

Personal data collected by 788wln is used for the following purposes:

• Account management: Creating, maintaining and securing your 788wln account, including processing login requests and account settings changes.
• Service delivery: Enabling you to place bets, play casino and slot games, deposit and withdraw in PKR, and access all platform features.
• Payment processing: Coordinating with payment providers (JazzCash, Easypaisa, Raast, Bank Transfer) to process your deposits and withdrawals securely.
• Identity verification: Confirming account holder identity when required for account security, withdrawal processing or age verification.
• Fraud prevention and security: Monitoring account activity to detect unauthorised access, multi-accounting, payment fraud and other prohibited conduct described in our Terms and Conditions.
• Customer support: Using account data to respond to your queries, investigate complaints and resolve disputes.
• Responsible Gaming: Using activity data to support deposit limit tools, session reminders and self-exclusion features accessible in your account settings.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the 788wln platform, fix issues and develop new features.
• Marketing communications: Sending information about bonuses and promotions where you have opted in. You can opt out at any time.

4 Legal Basis for Processing

788wln processes personal data on the following bases:

• Contract performance: Processing necessary to provide the services you have registered for — account management, betting, casino play and payments — is carried out on the basis that it is required to fulfil the contract between you and 788wln.
• Legitimate interests: Fraud prevention, security monitoring and platform analytics are carried out on the basis of 788wln's legitimate interest in maintaining a safe and functional platform.
• Legal obligation: Where we are required to retain data for legal reasons — for example, financial transaction records — that retention is carried out to comply with applicable legal obligations.
• Consent: Marketing communications are sent only where you have provided explicit consent. You can withdraw consent at any time by updating your communication preferences in account settings or by contacting support.

5 Payment Data and PKR Transactions

All payments on 788wln are processed in PKR through third-party payment providers including JazzCash, Easypaisa, Raast and Bank Transfer. When you make a deposit or request a withdrawal, you interact directly with these payment providers' own interfaces and systems.

788wln receives confirmation of transaction completion and the associated transaction reference from the payment provider, but does not store your full JazzCash or Easypaisa account credentials, card numbers or banking login details. This information remains with the respective payment provider and is subject to their own data handling practices.

Transaction records — amounts, dates, payment method type and reference numbers — are retained by 788wln for account history and dispute resolution purposes in line with the retention periods described in Section 8.

6 Cookies and Tracking Technologies

The 788wln website uses cookies and similar tracking technologies to support platform functionality, maintain login sessions and gather anonymous usage analytics. Cookies used by 788wln fall into the following categories:

• Essential cookies: Required for the platform to function. These maintain your login session, remember preferences and enable core features. These cannot be disabled without affecting the platform's ability to function.
• Analytical cookies: Used to understand how users navigate the platform — which sections are visited, how long sessions last and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Remember settings such as your preferred odds format (Decimal, Fractional or Malay) and language preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. The 788wln mobile app may use equivalent device-level identifiers for the same purposes described above.

7 Data Sharing and Third Parties

788wln does not sell personal data. We share data with third parties only in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast and Bank Transfer receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services: Where identity verification is required, a third-party verification provider may process copies of identity documents on 788wln's behalf under a data processing agreement.
• Game software providers: Casino and slot game providers receive a session token and game interaction data to enable their games to function within the 788wln platform. Providers do not receive your full personal profile.
• Legal and regulatory requirements: 788wln may share data with law enforcement or regulatory bodies where required by applicable law or a valid legal order. We will not share data voluntarily beyond what is legally required.
• Business continuity: In the event of a merger, acquisition or sale of platform assets, user data may be transferred to the successor entity subject to the same or equivalent privacy protections.

All third parties with whom 788wln shares data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared.

8 Data Retention

788wln retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Active account data: Retained for the duration of your account's active status plus a post-closure period as required for legal and dispute resolution purposes.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the period required to comply with identity verification obligations and then securely deleted.
• Marketing data: If you withdraw consent to marketing communications, your data is removed from active marketing lists promptly. Some residual data may be retained in suppression lists to ensure you are not inadvertently contacted again.

When data is no longer required, it is deleted or anonymised so that it can no longer be linked to an individual user.

9 Data Security

788wln implements technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest in the platform's data storage systems.
• Access controls that restrict internal access to personal data to personnel with an operational need to access it.
• Regular security reviews of the platform infrastructure.
• Monitoring systems that flag anomalous account activity for security review.

While 788wln applies industry-standard security practices, no online platform can guarantee complete security against all threats. You are also responsible for maintaining the security of your account credentials — choosing a strong, unique password and not sharing login details with others.

10 Your Data Rights

As a 788wln user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 788wln support team using the details in Section 14.

11 Children and Underage Users

788wln is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, that account will be closed immediately and any personal data associated with it will be deleted, except where legal retention obligations require otherwise.

If you believe an underage person has registered on 788wln using false information, please contact the support team with relevant details so the account can be investigated and closed promptly.

12 Marketing Communications

788wln may send marketing communications — including information about bonuses, promotions, new game releases and platform features — to users who have opted in to receive them during registration or through account settings.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your 788wln account settings.
• Contacting the support team and requesting removal from marketing lists.
• Using the unsubscribe link included in any marketing email.

Opting out of marketing will not affect your access to 788wln services or your ability to receive transactional communications relating to your account, such as deposit confirmations, bet settlement notifications and support responses.

13 Changes to This Privacy Policy

788wln may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in legal requirements, or changes in the services we offer. When material changes are made, registered users will be notified via their registered contact method before the changes take effect.

The date shown at the top of this policy reflects the most recent update. We recommend reviewing this page periodically to stay informed of how 788wln handles your personal data. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

14 Contact Us

For any questions, concerns or requests relating to your personal data and this Privacy Policy, please contact the 788wln support team:

Email: [email protected]

For data-related requests, please include your account username or registered contact detail so we can locate the relevant records and respond accurately. Identity verification may be required before processing access or deletion requests to ensure we are communicating with the actual account holder.

For questions about Responsible Gaming tools — deposit limits, session reminders and self-exclusion — visit the Responsible Gaming page or raise it directly with support.